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Arvato Financial Solutions

·1539 words·8 mins

Can I write off my debts with Arvato Financial Solutions?
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If your total debt balance is £5,000 or more, then it may be possible to some of your debt with an Individual Voluntary Agreement. Your total debt balance can include:

Is Arvato a debt collector?
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Yes, Arvato Financial Solutions are a debt collection agency, alongside a range of other services that they offer to companies around the world, including IT consulting and digital solutions through Arvato Systems.

How can I contact Arvato Financial Solutions?
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Arvato have a dedicated customer portal on their website at www.pay.arvatofs.com. To enter this portal, you’ll need two numbers to meet their data protection and privacy policy requirements:

  • Your Arvato client reference number
  • Your Arvato reference number.

Alternatively, you can reach the company in the following ways:

How can I repay my debt with Arvato Financial Solutions?
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Arvato accept the following debt payment methods:

  • Credit card
  • Debit card
  • Lump sum debt payment
  • Payment plan (the company will need to consider your proposal for repaying your debt in this way first)

You can see a comprehensive list of payment methods and options when you log into the customer portal.

Can I repay my Arvato payment plan faster to get out of debt?
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Yes, if you have agreed a debt repayment plan with Arvato, they allow you to make debt overpayments.

Can I change my debt repayment plan with Arvato?
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It may be possible to do this, but you would need to discuss your request with Arvato first. They are likely to be concerned if you want to skip a payment or reduce your monthly payments. You will need to convince them that this is the best route for them to recoup the money that you owe.

How can I make a complaint about Arvato Financial Services?
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If you have a complaint relating to debt collection with Arvato UK, then you can contact them via email at complaints@arvatofs.com. You will need to include your debt reference and all the critical information that will enable them to review your account.

Arvato Financial Services are authorised and regulated by the Financial Conduct Authority (FCA) for their consumer credit and insurance mediation activities. That means if you are dissatisfied with how they have handled your complaint, then you can escalate it to the Financial Ombudsman Service (FOS) who will review the case on your behalf.

How can I contact the Financial Ombudsman Service?
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You can contact the FOS through the following methods:

In order for the FOS to help you, you will need to share all of the key information about why you are dissatisfied with how the business dealt with your debt collection complaint.

Who regulates the debt collection activities of Arvato Financial Solutions?
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Arvato Financial Solutions Ltd comes under the regulation of the Financial Conduct Authority for the products it touches that are within the scope of the Consumer Credit Act.

It is also a member of the CSA, which operates as a body whose members must follow a strict code of conduct.

What is the nature of Arvatos worldwide digital transformation business?
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Arvato Financial Solutions offer a range of debt collection, identity, security, payment, financing, and credit risk management activities for companies around the world, including comprehensive logistics and supply chain management services.

Who are Arvato FS?
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Arvato Finance Solutions offer a range of services to their clients, including:

  • Debt collection services
  • Identity and fraud management services
  • Payment and financing solutions
  • Credit risk management solutions

They pride themselves on using cutting-edge technology platforms and advanced technologies to support their activities for different companies.

Where can I get free debt help?
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Millions of people struggle with debt on a daily basis. It can be a frightening business. However, there are a variety of organisations that can help you if you are being chased for money by Arvato Financial Solutions or another debt collection business.

Some of the organisations that can help include:

  • StepChange
  • Citizens Advice Bureau
  • National Debtline
  • Christians Against Poverty

If you visit a website for one of these organisations, you will soon see just how much help there is available to anyone who is facing issues with things related to debt.

At IVA Advice, we also do everything in our power to support those who are facing debt problems. You can see the messages of thanks we have received from people we have helped in the Reviews section of our website menu.

Who are Bertelsmann Group?
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Bertelsmann Group is the name of the firm that owns Arvato Financial Solutions. Alongside Arvator’s debt activities, the group contains a range of other companies including:

  • Penguin Random House, the publishing firm
  • RTL Group, the broadcaster
  • BMG music
  • Bertelsmann Investments
  • Bertelsmann Education Group
  • Gurner +Jahr magazine publishers

Will Arvato ever stop chasing me for this debt?
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It’s unlikely that Arvato will forget about your debt because they have sophisticated technology systems to keep track of who owes them money. Even if you pay part of your debt, they are likely to continue to chase you until they recover an amount they are satisfied with.

Do Arvato collect debt for HMRC?
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At the time of writing, Arvato do not collect debt on behalf of HMRC.

Can Arvato send me to prison for my debt?
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In the UK, debt agencies are not able to send you to prison just for your debt. However, they can take you to court in an attempt to force you to repay your debt.

Is my debt too old for Arvato to collect?
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If you have not communicated about your debt or made a payment within the last six years, then it may be classed as statute barred, which could prevent Arvato from chasing you for the debt. In Scotland, the period is five years. If you think that your debt may be statute barred then it would be best to seek legal advice. Do not ignore debt agencies, even if you believe your debt is no longer valid, as their activity may escalate.

What happens if I ignore Arvato debt collectors?
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If you ignore debt collectors, then it is likely that their activity will escalate. The debt collector’s accounts department will use sophisticated technology to monitor all of their debt collecting activities and ensure that you repay. If you do not reply to their messages about your debt or agree to a debt payment plan, they may decide to get a court order so that their bailiffs can seize your possessions.

Can Arvato speak to other people about my debt?
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Their privacy policy explains that they can only share your personal data with the following recipients:

  • The client they are collecting your debt for
  • Field agents – the individuals who visit your home to discuss your debt
  • Outsource activity providers – for example, the businesses that print their debt letters and offer the payment solution you use to repay your debt
  • Credit Reference Agencies who store certain information about your debt in your credit report

If I have an IVA, can Arvato chase me for debt?
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An IVA is a way of consolidating your debt accounts from various creditors into an affordable monthly payment. If a creditor agrees to an IVA proposal as your means of repaying the debt, then they will deal with your Insolvency Practioner for the duration of your IVA, which is typically five years.

What is a CCJ?
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A County Court Judgment is a legal court order for you to repay your debt. If you don’t meet the terms of your CCJ within 30 days, which usually involves paying your debt in full or at least in part, then the CCJ will stay on your credit report for six years. It will likely prevent you from securing other forms of credit in this period.

Will a CCJ impact my credit rating?
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Yes, a CCJ will stay on your credit record for six years. The CCJ will make it difficult for you to secure further credit such as credit cards, overdrafts or a mortgage.

Who are IVA Advice?
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You can see feedback from some of the clients we have helped in the Reviews section.

Financial Advisor at IVA Advice
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I am a CII Advanced Diploma Financial Advisor with over 15 years of experience working with FCA Regulated Finance Companies in the insurance, credit card, loan and debt industry.

I am very familiar with The Civil Enforcement Association and the High Court Enforcement Officers Association and I have written extensively on Financial Services matters.

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